:root{
  --bg:#f4f5f7; --panel:#fff; --ink:#111827; --ink2:#374151; --muted:#4b5563; --faint:#6b7280; --line:#e5e7eb; --line2:#f0f1f3;
  --side:#0f1d1a; --side-ink:#d6e2de; --side-muted:#8fa8a0; --side-on:#1f3a33; --side-line:#24342f;
  --accent:#0b5d4b; --accent-ink:#fff; --accent-soft:#eef7f4; --accent-line:#dcebe6; --brand:#18a07f;
  --red:#9b1c1f; --red-soft:#fde8e8; --red-line:#f6c9ca; --amber:#7a4b00; --amber-soft:#fff1d6; --amber-line:#f3dcae;
  --green:#14532d; --green-soft:#e8f5ee; --blue:#1e3a8a; --blue-soft:#e7eefc; --gray-soft:#f1f2f4;
  --f:Inter,system-ui,-apple-system,"Segoe UI",sans-serif; color-scheme:light;
}
@media (prefers-color-scheme:dark){:root{
  --bg:#0e1412; --panel:#161e1b; --ink:#e8eeeb; --ink2:#cbd5d1; --muted:#a3b0ab; --faint:#8d9a95; --line:#26302c; --line2:#1e2724;
  --side:#0a1210; --side-on:#1d332d; --side-line:#1f2b27;
  --accent:#3fbf9b; --accent-ink:#06231b; --accent-soft:#16302a; --accent-line:#21443b;
  --red:#ff9a96; --red-soft:#3a1716; --red-line:#5c2624; --amber:#ffc66b; --amber-soft:#33260c; --amber-line:#57411a;
  --green:#86dca7; --green-soft:#12291c; --blue:#a9c1ff; --blue-soft:#18223d; --gray-soft:#222b28; color-scheme:dark}}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 var(--f)}
a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}
button{font:inherit;color:inherit}
[hidden]{display:none!important}
h1{font-size:24px;line-height:1.25;margin:0;letter-spacing:-.01em}
h2{font-size:16px;margin:0}
.muted{color:var(--muted)} .small{font-size:13px}

/* sign in */
.signin{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:var(--side)}
.signin-card{background:var(--panel);border-radius:16px;padding:36px 32px;max-width:420px;width:100%;text-align:center;display:flex;flex-direction:column;align-items:center;gap:12px}
.signin-card p{margin:0}
.logo{width:34px;height:34px;border-radius:8px;background:var(--brand);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;flex:none}
.logo.big{width:52px;height:52px;font-size:20px;border-radius:12px}

/* layout */
.app{display:flex;min-height:100vh}
.side{width:248px;flex:none;background:var(--side);color:var(--side-ink);padding:18px 12px 28px;position:sticky;top:0;height:100vh;overflow-y:auto}
.brand{display:flex;align-items:center;gap:10px;padding:2px 8px 12px}
.brand b{display:block;color:#fff;font-size:15px}.brand small{display:block;color:#9fb5ae;font-size:12px}
.brand .close-menu{margin-left:auto;display:none;color:#fff}
nav .grp{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--side-muted);padding:14px 12px 4px}
nav a{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:8px 12px;border-radius:8px;color:var(--side-ink);font-size:14px;text-decoration:none}
nav a:hover{background:#18302a;text-decoration:none}
nav a[aria-current=page]{background:var(--side-on);color:#fff;font-weight:600}
nav .soon{font-size:11px;color:var(--side-muted)}
.badge{border-radius:999px;padding:0 8px;font-size:12px;font-weight:700;min-width:22px;text-align:center}
.badge.red{background:#e5484d;color:#fff}.badge.amber{background:#f5a524;color:#1a1300}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.top{display:flex;align-items:center;gap:12px;padding:12px 28px;background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.search{flex:1;max-width:560px;display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:8px;padding:8px 12px;color:var(--faint);background:var(--panel)}
.search input{border:0;outline:0;flex:1;font:inherit;color:var(--ink);background:transparent;min-width:0}
.who{margin-left:auto;display:flex;align-items:center;gap:12px;font-size:14px;color:var(--muted);white-space:nowrap}
.avatar{width:34px;height:34px;border-radius:999px;background:var(--accent-soft);color:var(--accent);border:0;font-weight:700;cursor:pointer;background-size:cover;background-position:center}
.iconbtn{border:0;background:transparent;cursor:pointer;padding:8px;border-radius:8px;min-width:40px;min-height:40px;display:inline-flex;align-items:center;justify-content:center}
.menu{display:none}
.view{padding:26px 28px 60px;max-width:none;width:100%;min-width:0;outline:0}
.scrim{display:none}
@media (max-width:900px){
  .side{position:fixed;left:0;top:0;bottom:0;z-index:30;transform:translateX(-100%);transition:transform .2s;height:auto}
  .app.menu-open .side{transform:none}
  .app.menu-open .scrim{display:block;position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:20}
  .brand .close-menu,.menu{display:inline-flex}
  .top{padding:10px 16px}.view{padding:20px 16px 48px}
  #today-date{display:none}
}

/* parts */
.head{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;justify-content:space-between;margin-bottom:18px}
.head p{margin:4px 0 0;color:var(--muted)}
.tiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:14px;margin-bottom:20px}
.tile{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px;text-align:left;cursor:pointer;color:inherit;text-decoration:none;display:block}
a.tile:hover,button.tile:hover{border-color:var(--accent);text-decoration:none}
.tile .l{font-size:13px;color:var(--muted);font-weight:600}
.tile .n{font-size:32px;font-weight:700;line-height:1.15;margin-top:4px;font-variant-numeric:tabular-nums}
.tile .s{font-size:13px;color:var(--muted)}
.tile.red{background:var(--red-soft);border-color:var(--red-line)}.tile.red .l,.tile.red .n{color:var(--red)}
.tile.amber .n{color:var(--amber)}.tile.green .n{color:var(--green)}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,440px),1fr));gap:18px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:18px 20px;min-width:0}
.card-h{display:flex;justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:6px}
.card-h a{font-size:13px;font-weight:600}
.row{display:flex;gap:12px;align-items:center;padding:11px 0;border-bottom:1px solid var(--line2)}
.row:last-child{border-bottom:0}
.row .grow{flex:1;min-width:0}
.row b{font-weight:600}
.row .sub{font-size:13px;color:var(--muted);overflow-wrap:anywhere}
.pill{display:inline-block;font-size:12px;font-weight:700;border-radius:6px;padding:3px 8px;white-space:nowrap}
.pill.red{background:var(--red-soft);color:var(--red)}.pill.amber{background:var(--amber-soft);color:var(--amber)}
.pill.green{background:var(--green-soft);color:var(--green)}.pill.blue{background:var(--blue-soft);color:var(--blue)}.pill.gray{background:var(--gray-soft);color:var(--ink2)}
.btn{font-weight:600;font-size:14px;border-radius:8px;padding:9px 16px;min-height:42px;border:1px solid var(--line);background:var(--panel);color:var(--ink);cursor:pointer;display:inline-flex;align-items:center;gap:6px;text-decoration:none}
.btn:hover{border-color:var(--accent);text-decoration:none}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.danger{color:var(--red);border-color:var(--red-line)}
.btn:disabled{opacity:.55;cursor:default}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chip{font-weight:600;font-size:14px;border-radius:999px;padding:7px 14px;min-height:40px;border:1px solid var(--line);background:var(--panel);cursor:pointer}
.chip[aria-pressed=true]{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.tools{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:14px}
.tools input,.tools select,select.inp,textarea.inp,input.inp{font:inherit;font-size:14px;border:1px solid var(--line);border-radius:8px;padding:9px 12px;min-height:42px;background:var(--panel);color:var(--ink)}
.tools input[type=search]{flex:1;min-width:200px;max-width:380px}
.tablebox{background:var(--panel);border:1px solid var(--line);border-radius:12px;overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:14px}
th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700;padding:11px 12px;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--panel);position:sticky;top:0}
td{padding:11px 12px;border-bottom:1px solid var(--line2);vertical-align:top}
tr:last-child td{border-bottom:0}
td.wrap{min-width:180px;max-width:420px}
.mono{font-variant-numeric:tabular-nums;white-space:nowrap}
.bar{display:grid;grid-template-columns:130px 1fr 40px;gap:10px;align-items:center;padding:6px 0;font-size:14px}
.bar .track{height:10px;border-radius:6px;background:var(--gray-soft);overflow:hidden}.bar .fill{display:block;height:100%;background:var(--brand);border-radius:6px}
.bar b{text-align:right;font-variant-numeric:tabular-nums}
.note{color:var(--muted);font-size:13px;margin-top:10px}
.empty{color:var(--muted);padding:14px 0}
.skel{height:14px;border-radius:6px;background:linear-gradient(90deg,var(--line2),var(--line),var(--line2));background-size:200% 100%;animation:sk 1.2s infinite;margin:10px 0}
@keyframes sk{to{background-position:-200% 0}}
.err{background:var(--red-soft);color:var(--red);border:1px solid var(--red-line);border-radius:10px;padding:12px 14px;margin-bottom:14px}

/* tickets */
.split{display:grid;grid-template-columns:minmax(280px,380px) 1fr;gap:18px;align-items:start}
@media (max-width:1000px){.split{grid-template-columns:1fr}}
/* Fishel Nov 3: the open ticket stays on screen; the list scrolls in its own box */
@media (min-width:1001px){.tlist{position:sticky;top:78px;max-height:calc(100vh - 96px);overflow-y:auto}.split>.detail{position:sticky;top:78px;max-height:calc(100vh - 96px);overflow-y:auto}}
.tlist{background:var(--panel);border:1px solid var(--line);border-radius:12px;overflow:hidden}
.titem{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line2);padding:13px 16px;background:var(--panel);cursor:pointer}
.titem:last-child{border-bottom:0}
.titem[aria-current=true]{background:var(--accent-soft)}
.titem .meta{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--muted)}
.titem .nm{font-weight:600;font-size:15px;margin-top:2px}
.titem .pb{font-size:13px;color:var(--ink2);margin-top:2px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.titem .tags{display:flex;gap:6px;margin-top:7px;align-items:center;font-size:12px;color:var(--muted)}
.detail{display:flex;flex-direction:column;gap:18px}
.nextbox{background:var(--accent-soft);border:1px solid var(--accent-line);border-radius:10px;padding:14px 16px}
.lbl{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.nextbox .lbl{color:var(--accent)}
.hist{display:flex;gap:12px;padding:11px 0;border-bottom:1px solid var(--line2);font-size:14px}
.hist:last-child{border-bottom:0}
.hist .when{width:118px;flex:none;color:var(--muted);font-size:13px}
.actions{display:flex;flex-wrap:wrap;gap:8px}
textarea.inp{width:100%;min-height:84px;resize:vertical}

/* coming next */
.soonbox{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:24px;max-width:760px}
.soonbox ul{margin:10px 0 0;padding-left:20px}.soonbox li{margin:4px 0}
.links{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}
.links a{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:14px 16px;color:var(--ink);text-decoration:none}
.links a:hover{border-color:var(--accent)}
.links b{display:block}.links span{font-size:13px;color:var(--muted)}

.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%) translateY(20px);background:#111827;color:#fff;padding:10px 16px;border-radius:10px;font-size:14px;opacity:0;pointer-events:none;transition:all .2s;z-index:50}
.toast.on{opacity:1;transform:translateX(-50%)}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}

/* call transcript (Fishel, Nov 3 2026) */
.btn.small{padding:5px 10px;font-size:13px;margin-top:8px}
.convo{margin-top:10px;display:flex;flex-direction:column;gap:6px;background:var(--bg,#f6f7f9);border:1px solid var(--line2);border-radius:10px;padding:12px;max-height:420px;overflow-y:auto}
.convo .msg{max-width:85%;padding:8px 11px;border-radius:12px;font-size:14px;line-height:1.4;background:var(--panel);border:1px solid var(--line2)}
.convo .msg.sarah{align-self:flex-start}
.convo .msg.cust{align-self:flex-end;background:var(--accent-soft);border-color:var(--accent-line)}
.convo .msg.sys{align-self:center;color:var(--muted);font-size:12px}
.convo .who{display:block;font-size:11px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;margin-bottom:2px}

/* hub (Nov 3 2026) */
.hubgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:12px}
.hubcard{border:1px solid var(--line);border-radius:10px;padding:12px 14px;display:flex;flex-direction:column;gap:3px;background:var(--panel)}
.hubcard b{font-size:15px}
.hubfoot{display:flex;justify-content:space-between;align-items:center;margin-top:auto;padding-top:10px;gap:8px}
.hubfoot .btn.small{margin-top:0}

/* containers (Nov 3 2026) */
.ctgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px 18px;margin-top:4px}
/* Instant Load (Nov 12 2026): "Updated 9:41 AM · refreshing…" while the last saved numbers are on the screen */
.stale-note{display:inline-flex;align-items:center;gap:8px;margin:0 0 12px;padding:4px 10px;border-radius:999px;background:var(--line2);color:var(--muted);font-size:12.5px}
.stale-dot{width:7px;height:7px;border-radius:50%;background:#2f9e6f;animation:stalepulse 1.4s ease-in-out infinite}
.stale-dot.bad{background:#c2410c;animation:none}
@keyframes stalepulse{0%,100%{opacity:1}50%{opacity:.35}}
@media (prefers-reduced-motion:reduce){.stale-dot{animation:none}}